Frequently Asked Questions

Everything you need to know about our premium stationery and home decor collections.

What is the typical processing time for orders?

Since many of our paper goods and home accessories are made to order, please allow 3-5 business days for processing before your order is shipped.

Do you offer international shipping?

Yes, Faye Co Papier ships worldwide. International delivery times vary by location, typically ranging from 7 to 21 business days.

Can I return personalized items?

Customized or personalized products are final sale and cannot be returned. However, if there is a printing error or damage upon arrival, please contact us within 48 hours.

What kind of paper quality can I expect?

We pride ourselves on using premium, FSC-certified sustainable paper. Most of our stationery features a heavy-weight 120lb cardstock with a smooth, luxurious finish.

How can I track my delivery?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.